Cancellations/No Shows

To provide the best service to all of our clients, we require at least 24 hours notice for cancellations or rescheduling.
 

Late Cancellations & No-Shows will be charged as follows:
 

• Cancellations 24+ hours in advance → No charge

• Same-day cancellations/reschedules → 50% of the service cost

• No-shows (no call, no show) → 100% of the service cost
   

A credit card will be required on file to book an appointment, but it will only be charged if the policy is not followed. 

Charges are non-refundable.  

By booking an appointment with The Beauty Boutique, you acknowledge and agree to our cancellation and no-show policy.

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We appreciate your understanding & look forward to seeing you at your appointment!

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Booking Deposit

We’re so excited to have you book with us and can’t wait to pamper you!
 

For Creative/Custom Colour Services, a deposit may be required to secure your appointment.

• This deposit will go toward your total service cost at checkout.

• However, in the event of a late cancellation or no-show, our cancellation policy above will be implemented and the deposit will be applied toward the cancellation fee, which will be calculated according to our cancellation policy.
   

A complimentary consultation is required before booking creative services. Your stylist will discuss the deposit amount with you during this consultation.

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Thank you for your understanding—we can’t wait to see you!

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Pricing

Pricing and duration of appointments are starting point estimates and can change for many reasons.  

We offer complimentary consultations and highly encourage you to contact us to chat about your hair goal so we can provide you with a more accurate quote.

Our stylists will always make sure to go over pricing before completing services to ensure there are no major surprises at checkout.

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Thick and/or Long Hair
If you have thick and/or long hair, please select the THICK/LONG service option when booking online.  

This allows for proper timing for your service.  

By not selecting the THICK/LONG option, we cannot guarantee your service will be able to be completed.  

Thick and/or long hair appointments booked as a standard service appointment will have pricing adjusted upon visit.  

If you have booked an appointment and are unsure which option you should have selected, that is completely fine.  
Contact us and we will help adjust it for you.

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Guarantee

We want you to love your look. 

Happy clients are our number one priority.  

We understand that we aren't always perfect and corrections can happen - after all, we are human too.  

If you are not satisfied with your results and given that your goal is a realistic one, please let us know within 5 days of your appointment and we will be happy to schedule a one-time complimentary corrective service with management approval.

Please note: Achieving a blonde from a dark colour may take multiple appointments and will be charged per service.  This does not fall under our guarantee as this is not corrective work and simply part of the lightening process that is unique to each person.

 

Thank you! We can't wait to see you!