Booking Deposit

We are so excited that you have chosen to book an appointment with us.

We can't wait to pamper you and make you feel wonderful.  

Our stylists work and train extremely hard to give you the best possible experience and to provide for their families.  

Cancelling last minute or not showing up at all has a major impact on the salon and our team, so to reduce this, we require a deposit fee on certain services to reserve your appointment spot.  

This deposit fee will be deducted from your service total at checkout upon the completion of your appointment but will become non-refundable if your appointment is cancelled within 24 hours or you do not show up to your appointment.

Please note: Creative services require a complimentary consultation prior to booking and deposit amounts will be discussed with your stylist during your consultation.  

We appreciate your understanding.

 

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Cancellations

We understand that life happens and sometimes you will need to reschedule or cancel your appointment - that's totally cool!  

Your appointment spot is reserved just for you so we do request 24 hours notice to cancel.  

This allows your Stylist to contact clients on our waiting list to fill the cancelled appointment spot.  

Guests who do not cancel an appointment within 24 hours, or do not show up for their appointment without any notice forfeit the return of their deposit fee. (Some exceptions apply)

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Pricing

Pricing and duration of appointments are starting point estimates and can change for many reasons.  

We offer complimentary consultations and highly encourage you to contact us to chat about your hair goal so we can provide you with a more accurate quote.

Our stylists will always make sure to go over pricing before completing services to ensure there are no major surprises at checkout.

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Thick and/or Long Hair
If you have thick and/or long hair, please select the THICK/LONG service option when booking online.  

This allows for proper timing for your service.  

By not selecting the THICK/LONG option, we cannot guarantee your service will be able to be completed.  

Thick and/or long hair appointments booked as a standard service appointment will have pricing adjusted upon visit.  

If you have booked an appointment and are unsure which option you should have selected, that is completely fine.  
Contact us and we will help adjust it for you.

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Guarantee

We want you to love your look. 

Happy clients are our number one priority.  

We understand that we aren't always perfect and corrections can happen - after all, we are human too.  

If you are not satisfied with your results and given that your goal is a realistic one, please let us know within 5 days of your appointment and we will be happy to schedule a one-time complimentary corrective service with management approval.

Please note: Achieving a blonde from a dark colour may take multiple appointments and will be charged per service.  This does not fall under our guarantee as this is not corrective work and simply part of the lightening process that is unique to each person.

 

Thank you! We can't wait to see you!